What? The Spanish town of Jun, population 3,500, is using Twitter to provide public services. The community uses the social-media platform to make medical appointments, contact the police, share school announcements, and facilitate public infrastructure maintenance.
So what? The Jun example shows that social media can transform government systems at a micro-level. The town is defining its identity around Twitter, despite serious concerns about scalability. Jun's example suggests that small communities could be crucial catalysts of national and international discussions about the potential roles and responsibilities of private companies in providing public goods. The municipality's Twitter dependency also highlights the growing importance of the Internet as a public good.
Source: New York Times - 'The Spanish Town that Runs on Twitter'